Warranty Policy

The good quality of our products is our highest priority. Should you encounter any faults which are result of production errors, then we will gladly change the faulty product for a good one. Should you rather have a refund, then this will also be honored by us at our expenses, including shipment fees. Damages as a result of usage will be handled after deliberation as to the reason for the damages. Should these damages be the result of normal wear (longer period of use) or faulty use (either as result of wrongly applying our instruction manuals or as a result of violation by your horse/conditions on which we have no influence), then the standard warranty will not apply to the full extend. In these case we will gladly provide you with a reasonable repair service to provide you as soon as possible with a usable product.

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